Associate Solution Engineer (Technical Support)

Job Description

Appian is seeking an Associate Solution Engineer to provide technical expertise to customers globally. The role involves tackling challenging technical problems, communicating solutions effectively, and being a resident expert on the Appian platform.

Responsibilities:

• Provide exceptional customer interaction (verbal/written).
• Solve complex technical problems and identify creative solutions.
• Work closely with customers to improve platform availability, performance, functionality, and security.
• Show interest in data analytics.
• Provide after-business-hours support on a rotational basis.

Requirements:

• Bachelor's degree in Engineering, IT, Computer Science, or similar.
• History of academic success (Distinction average required, i.e. WAM 75+).

Nice-to-Have Experiences:

• Programming / scripting (e.g. Java, Perl, Ruby, C#, PHP).
• RDBMS platforms (e.g. MySql, Oracle, SQL Server).
• Systems administration (e.g. Linux, Windows).

Appian offers:

• A community rooted in respect.
• Growth and development opportunities (Appian MBA, Appian University, Presentation Skills training, tuition reimbursement).

This role is based in Appian's Sydney office, with an expectation of being in the office 5 days a week.