SRE Director

Job Description

LivePerson is seeking an SRE Director to lead the strategy and execution of its global cloud infrastructure reliability and performance. This role involves driving cloud migration and next-gen platform architecture, reporting directly to SVP-level leadership, and collaborating with engineering, product, and security teams. The SRE Director will lead and scale multiple global DevOps teams supporting critical infrastructure and platform services.Responsibilities include:

• Leading and scaling a high-performing SRE team supporting LivePerson’s Cloud Migration & Architecture initiatives (GCP/AWS).
• Partnering with Product, Platform, and Security Engineering to ensure resilience, scalability, and observability.
• Designing and implementing SLOs, SLIs, and error budgets.
• Owning the incident response lifecycle.
• Developing and maintaining infrastructure as code (IaC), CI/CD tooling, and automated runbooks.
• Driving adoption of modern reliability practices.
• Contributing to cloud modernization strategy.
• Mentoring, coaching, and growing a team of talented SREs and cloud engineers.

Requirements include:

• 10+ years of experience in Site Reliability Engineering, DevOps, or Cloud Infrastructure roles, including 4+ years in leadership.
• Proven success leading multiple DevOps, SRE, or Platform Engineering teams during cloud migration or platform modernization efforts.
• Deep knowledge of cloud platforms (GCP preferred, AWS a plus), Kubernetes, Terraform, Prometheus/Grafana, and CI/CD tooling.
• Working knowledge of scripting or programming (Python, Go preferred).
• Hands-on experience with production incident management at scale.
• Strong understanding of distributed systems, fault tolerance, performance engineering, and modern monitoring practices.
• Excellent cross-functional collaboration and stakeholder management skills.
• Experience building high-trust, high-autonomy engineering cultures.
• A strong sense of quality, personal responsibility, and a passion for development.

LivePerson offers:

• Annual Leave extended to a limit of 28 days.
• Additional Care Days (up to 5 days per year).
• 2 additional days of Volunteering per year.
• Remote first company with offices in the centre of Katowice and Warsaw
• Modern equipment (MacBook Pro)
• Employee bonus available to each employee (up to 20% of annual salary, depending on the position, annual assessment and annual results of the company)
• Monthly meetings with delicious lunches in the Office!