IT Support IV

Job Description

Axon is seeking an IT Support IV to join their team in London. This role is crucial for maintaining a rock-solid IT infrastructure that supports the company's mission to protect life. The IT Support IV will function as a technical expert, process innovator, and mentor, taking on complex escalations and leading critical IT initiatives.

Responsibilities:

• Serve as the escalation point for IT support issues.
• Solve hardware and software issues across Mac, Windows, and mobile devices.
• Partner with InfoSec, End Point Engineering, and IT Infrastructure.
• Lead implementation of new support tools and automations.
• Own the onboarding and off-boarding workflow.
• Demonstrate advanced knowledge of enterprise systems.
• Collaborate with other technicians globally.
• Represent IT in meetings and cross-functional initiatives.
• Track, analyze, and report on SLA adherence and incident trends.
• Audit and enforce IT policies and security practices.

Requirements:

• 3–5 years of experience in IT Support or Systems Administration roles.
• Advanced experience with enterprise tools such as JAMF, Intune, Okta, O365, Zoom, ServiceNow, Slack and advanced endpoint management.
• Demonstrated ability to collaborate in cross-functional projects/activities and introduce scalable IT solutions.
• Background in ITSM or ITIL-based support frameworks.
• Excellent written and verbal communication skills.
• Proven ability to de-escalate high-pressure technical incidents with professionalism and efficiency.
• Familiarity with networking fundamentals and identity management (e.g., DNS, DHCP, SSO, MFA).

What Axon Offers:

• Competitive salary and 401k with employer match.
• Paid time off.
• Paid parental leave for all.
• Medical, Dental, Vision plans.
• Fitness Programs.
• Emotional & Mental Wellness support.
• Learning & Development programs.