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Job Description
Angi Inc. is seeking a Project Advisor to join their Homeowner Success team. This role involves partnering with homeowners to ensure successful project completion. The Project Advisor will handle inbound and outbound calls, offering assistance and information regarding home projects. They will engage homeowners in discussions about available services and solutions, while maintaining up-to-date knowledge of products, policies, and procedures.
Responsibilities:
- Handling customer calls professionally and courteously.
- Offering assistance with home projects.
- Providing relevant information and support.
- Collaborating with team members to share knowledge.
- Participating in team learning and development activities.
- Supporting team goals and initiatives.
- Adhering to performance metrics.
- Maintaining accurate records of customer interactions.
Requirements:
- 1+ years of experience in a call center or customer service environment, preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to multitask and prioritize tasks
- Detail-oriented with a focus on customer service
- Adaptability and willingness to learn
- Familiarity with call center systems and software, preferred
- Proficiency in using G Suite tools
- Commitment to upholding company values
Angi Offers:
- Competitive compensation
- 5% annual bonus
- Remote work opportunity in listed states
