Project Advisor

Job Description

Angi is seeking a passionate and dedicated individual to join their Homeowner Success team as a Project Advisor. In this role, the Project Advisor will partner with homeowners to ensure jobs are done well, providing exceptional customer service and contributing to team success. The ideal candidate thrives in a dynamic environment, possesses excellent communication skills, and is committed to continuous improvement.

Responsibilities:

• Handle outbound and inbound calls from customers professionally and courteously.
• Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
• Engage homeowners in discussions about available services and solutions tailored to their needs.
• Collaborate with team members and leadership to share knowledge and best practices.
• Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
• Support team goals and initiatives to improve overall performance and customer satisfaction.
• Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
• Seek feedback from leadership and utilize it to improve individual performance and customer interactions.
• Maintain accurate records of customer interactions and transactions using designated systems.

Requirements:

• 1+ years of experience in a call center or customer service environment, preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to think quickly and effectively resolve issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a focus on delivering high-quality customer service
• Adaptability and willingness to learn new skills and processes
• Familiarity with call center systems and software, preferred
• Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
• Commitment to upholding company values and delivering exceptional customer experiences

Angi offers:

• Competitive hourly compensation.
• Annual bonus.
• Remote work opportunity.