Sr Systems Support Engineer (Service Now, SSL) - Req 2261

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking a Sr Systems Support Engineer to manage SSL/TLS certificates and ensure secure communication across the organization. The ideal candidate will have a strong understanding of SSL/TLS protocols, experience with ITSM tools like Service Now, and excellent communication skills.Altera is committed to the growth and development of its associates and offers an equal opportunity work environment.Responsibilities:

• Manage the procurement, deployment, renewal, and revocation of SSL/TLS certificates.
• Maintain an accurate inventory of all certificates in use across the organization.
• Monitor certificate expiry dates and proactively manage renewals.
• Work with internal teams to ensure certificates are correctly installed and configured.
• Troubleshoot SSL-related issues.
• Implement automation for certificate issuance and renewal.
• Provide documentation, training, and guidance on SSL best practices.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in system administration or support engineering.
• Basic understanding of SSL/TLS and how certificates are used for secure communication.
• Comfortable using command line and scripting tools (e.g., PowerShell).
• Strong experience managing SSL certificates across diverse environments.
• Familiarity with web servers, load balancers (F5), and DNS.
• Understanding of SSL/TLS protocols, HTTPS, and PKI fundamentals.
• Experience with ITSM tools such as Service desk/ServiceNow and PowerBI.
• Excellent communication skills, both written and verbal.
• Availability to work in a 24x7 environment (9 Hours shift).
• Strong attention to detail and willingness to learn.

The role offers:

• Opportunity to work with a leading health IT solutions provider.
• A chance to contribute to a new era of healthcare technology.
• An equal opportunity work environment.