Project Manager - Case Management

Job Description

Xometry is seeking a Project Manager - Case Management to lead the execution of complex, multi-supplier customer orders. This role involves taking ownership of large-scale projects from inception through final delivery, serving as the primary point of contact for the customer, and ensuring seamless communication. The Project Manager will proactively address sourcing challenges and maintain clear visibility throughout the production process.

• Project Management of Large Orders
• Customer Communication & Relationship Management
• Sourcing Barrier Resolution
• Production Process Oversight
• Proactive Issue Resolution
• Escalation Management
• Cross-Functional Collaboration
• Documentation & Reporting
• Supplier Management
• Process Improvement
• Quality and Compliance
• Peer Support
• Leadership Support

• Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
• Minimum of 4 years of experience in project management, supply chain, and customer service, preferably in manufacturing operations.
• Proven track record of successfully delivering complex engineering projects on schedule and within budget.
• In-depth knowledge of manufacturing processes, engineering drawings, and quality inspection methods.
• Strong analytical skills with the ability to perform root cause analysis and develop solutions.
• Self-starter with a take-charge attitude and ability to independently drive project completion.
• Excellent organizational skills and demonstrated ability to multitask, meet deadlines, and manage multiple projects simultaneously.
• Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders.
• Strong leadership and collaboration skills.
• Proficiency in project management tools and software.
• Experience with quality management systems (e.g., ISO 9001).
• Thrive in a fast-paced and high-growth environment.
• Advanced English Level.

• Opportunity to work at Xometry
• Role is remote