MacOS Platform Engineer

Job Description

DRW is seeking a MacOS Platform Engineer to join their team in Austin. The successful candidate will be responsible for managing and supporting all macOS systems across the firm. They will work with a wide range of technologies, test and configure systems, and drive innovation for technologies that impact user workflows. The pace is fast, but the team obsesses over the details when there is a problem to be solved. They believe in healthy debate, creative and collaborative problem solving, and active knowledge sharing.

The role involves:

• In-office support for all Austin users (Windows, Linux and macOS).
• Building, configuring, and upgrading workstations, laptops, and mobile devices using MDM systems owned by the team.
• User provisioning (user accounts, mobile devices, VPN, directory permissions)
• Providing support for related desktop-level technologies as needed.
• Creating easy-to-digest documentation to share knowledge across teams, as well as articles and write-ups to convey critical information to end-users.
• Take ownership of and resolve any/all tickets for macOS engineering & support queue.
• Providing management and solutions to Mac users around the world.
• Working collaboratively with peers to solve emerging issues on macOS.
• Troubleshooting, maintenance, and upgrades of team-managed systems.
• Automation of repetitive system administration tasks.
• Evaluating and recommending new hardware and software technologies or solutions.

Requirements:

• 2+ years of end-user technology support experience or similar.
• Working knowledge and experience with Jamf Pro or similar MDM solution.
• Scripting and/or programming experience (bash, zsh and/or Python)
• Strong experience supporting macOS (at least macOS 13 and newer)
• Highly motivated, self-starter who is eager to grow within our organization
• Ability to manage projects independently
• Extremely strong written and verbal communication skills
• Jamf 100 & 200 certification

DRW offers:

• Opportunity to work with a wide range of the best technologies available.
• A challenging environment that demands constant learning.
• Opportunity to drive innovation for technologies that impact users’ workflows.