ICQA Regional Support Specialist

ShipBob is seeking an ICQA Regional Support Specialist to join their team in Bethlehem, PA. This role is crucial for monitoring inventory activities at regional fulfillment centers, including partner SFN centers, while allowing existing ICQA team members to focus on their daily tasks. The ideal candidate will help maintain sustainable growth and scalability from an operations perspective as ShipBob continues to expand.

What this role involves:

• Investigating inventory discrepancies reported by the Operations team.
• Performing physical inventory cycle counts and reconciling inventory variances.
• Communicating updates and operational information to ICQA AM and Regional ICQA Manager.
• Identifying the root cause of inventory adjustments and participating in corrective efforts.
• Providing support coverage and ICQA training at various fulfillment centers.
• Ensuring timely resolution of inventory variances to facilitate outbound order fulfillment.

Requirements:

• Ability to adapt to changing conditions and solve problems quickly.
• Proficiency in determining inventory discrepancies and performing cycle counts.
• Ability to work independently without direct supervision.
• Effective written and verbal communication skills.
• Ability to multitask and handle multiple issues simultaneously.
• Attention to detail.
• Ability to lift 40lbs and stand/walk for 8-10 hour shifts.

What ShipBob offers:

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility
• Paid Time Off & Sick Time Off
• Referral Bonus Program