Call Centre Customer Support

Job Description

Weploy is seeking a Call Centre Customer Support to simplify finding work. The role is located in Scoresby/Braeside. The Customer Service and Admin Consultant will be responsible for answering calls and emails, performing admin and data entry tasks, and achieving key metrics.

• Answering calls and emails (approx. 30-50 per day)
• Admin & data entry tasks – Including invoicing and EOM reporting
• Achieving key metrics – Handling time, quality & customer satisfaction

Requirements:

• Must have a car to get to work
• Full-time availability (Mon-Fri)
• 6-12 months of recent call centre or high-volume phone-based experience or admin/data entry experience
• Proficiency in Microsoft Suite – Excel, Word, Outlook, CRM systems etc.
• Customer centric mindset
• Resilience & a can-do attitude in a fast-paced environment
• Exceptional communication skills – both written and verbal
• Professional references from previous employers

Weploy offers:

• Onsite support & training
• Great pay – above award
• Career growth – temp to perm opportunity
• Supportive & dynamic team