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Digital Customer Success Program Manager, EMEA at Notion

Digital Customer Success Program Manager to drive product adoption.
Hybrid
On-Site
Ireland
Undisclosed salary

Notion is seeking a Digital Customer Success Program Manager, EMEA to join their Customer Success team in Dublin, Ireland. The company's mission is to enable every person, team, and company to tailor their software to solve any problem. Notion values diversity and creativity, aiming to build a company that reflects its global customer base.

The Digital Customer Success Program Manager will be responsible for shaping and delivering digital success strategies to Notion's diverse customer base, focusing on driving product adoption and usage through digital engagement. They will work closely with Customer Success, Sales, Growth Marketing and Product Marketing teams.

What this role involves:

  • Analysing user engagement metrics to identify trends and opportunities for product adoption.
  • Designing, scaling, and automating programs to achieve success milestones across the customer journey.
  • Developing and executing digital engagement programs across various platforms such as web, email, and Slack.
  • Implementing targeted digital campaigns and tools tailored to different user segments and industries.
  • Building scalable assets and resources to support program execution.
  • Leading cross-functional initiatives to align on user success strategies.

The ideal candidate will have:

  • A track record of high achievement in Marketing or Customer Success roles.
  • A growth mindset and views setbacks as learning opportunities.
  • Exceptional analytical skills, with the ability to translate data into actionable strategies.
  • Adaptability to a rapidly changing business and industry.
  • Strong intrinsic motivation to be a top performer.
  • Strong technical and copywriting skills.
  • Excellent organizational and program management capabilities.

Nice to haves:

  • Experience as an early CS hire at a fast-growing start-up.
  • Familiarity with Customer Success platforms like Gainsight, CRM systems, or marketing automation tools.
  • Experience using Notion.

What Notion offer:

  • Opportunity to drive adoption and expansion for a product that solves real problems.
  • Chance to help build the foundations of Customer Success at Notion.
  • Opportunity to shape the future product through customer engagement insights.
  • Chance to elevate skills while tackling impactful challenges.
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Notion

Notion is a technology company focused on empowering individuals and teams to customize their software to address diverse challenges. With a commitment to design and functionality, Notion provides a platform used by a wide range of customers, from individuals to large enterprises. The company values user trust, data security and aims to cultivate a creative and diverse work environment. Notion emphasizes safeguarding its community through proactive measures and integrates trust and safety into its technology.