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Lead - Customer Success

Lead Customer Success Manager role in Costa Rica.
Zenoti
On-Site
Costa Rica
Undisclosed salary
Job Description
Zenoti is seeking a Lead Customer Success Manager to play a crucial role in retaining existing customers and enhancing brand loyalty. Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios in over 50 countries. The ideal candidate will be passionate about customer success and focused on providing customer value.

Responsibilities include:
  • Building value-based customer relationships
  • Gathering intelligent product feedback and recommendations from customers
  • Developing customer-focused processes for ensuring customer success
  • Applying domain expertise to close deals
  • Ensuring high user adoption of customer success management application
  • Implementing best practices to improve customer success
  • Ensuring smooth onboarding handoff

Requirements:
  • 4+ years of experience in dealing with customers
  • Ability to understand, articulate, interact with, and manage customer expectations
  • Open to travel to customer locations on short notice, when required
  • Experience dealing with large, complex accounts building relationships at C-Level
  • A 4-year degree in any field
  • PMP is an added advantage
  • Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus

Zenoti offers:
  • Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform
  • Attractive compensation
  • Medical coverage for yourself and your immediate family
  • Access to regular yoga, meditation, breathwork, and stress management sessions
  • Regular social activities, and opportunities to give back through social work and community initiatives
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Zenoti

Zenoti is a leading cloud-based software provider for the beauty and wellness industry. Its comprehensive platform empowers businesses to manage operations, enhance customer experiences, and improve revenue. Zenoti's all-in-one solution supports online bookings, point-of-sale, CRM, employee and inventory management, and marketing programs. Serving over 30,000 businesses across 50+ countries, including prominent global brands, Zenoti delivers enterprise-level technology for businesses of all sizes. Recognized for its rapid growth and positive workplace culture, Zenoti is committed to empowering both businesses and their clients.

All Jobs at Zenoti (60)