Director - Contract Renewals (Customer Success)

Job Description

Zenoti is seeking a Director of Contract Renewals to lead the renewal process of SaaS contracts. This role is crucial for the Expansion Sales team, requiring a proactive individual with excellent communication skills and a strong understanding of SaaS business models. The Director will be responsible for managing the end-to-end renewal process, negotiating contract terms, and maintaining strong customer relationships.Responsibilities include:

• Owning and driving the SaaS contract renewal process.
• Engaging with customers to understand their needs.
• Collaborating with Sales, Customer Success, and Account Management teams.
• Negotiating contract terms and pricing.
• Identifying upsell opportunities.
• Cultivating strong relationships with key stakeholders.
• Developing and maintaining accurate forecasts of renewal revenue.
• Generating reports and analyzing data.
• Promoting customer advocacy.

Qualifications include:

• Bachelor's degree in Business, Marketing, or related field.
• Proven experience in SaaS contract management, renewal, or customer success roles.
• Strong understanding of SaaS business models.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively across cross-functional teams.
• Analytical mindset with proficiency in data analysis and reporting.
• Proactive, self-motivated, and detail-oriented.

Zenoti offers:

• A leadership role in contract renewals.
• Opportunity to work with a global company.
• A collaborative and growth-oriented environment.