Sr.Product Support Consultant (Bilingual French)

Job Description

Zenoti is seeking a Sr. Product Support Consultant to join their support team. The ideal candidate will assist customers in effectively utilizing Zenoti to manage their businesses. This role involves working Monday to Friday, 9 AM to 6 PM UK time, and requires flexibility to accommodate customer needs. This is an in-office position located in Manchester, UK.What the role involves:

• Receiving inbound help requests from customers via phone, chat, and email.
• Owning customer-reported issues and ensuring resolution.
• Consulting with customers to optimize their business operations on Zenoti.
• Researching, documenting, and prioritizing customer issues.
• Escalating issues to higher support levels when necessary.
• Serving as a trusted advisor to customers on Zenoti products.
• Developing and maintaining technical expertise in product functionality.
• Providing peer mentorship to team members.
• Creating knowledge base materials to enhance operational efficiency.
• Providing feedback on product challenges to influence product direction.

Requirements:

• Minimum 1 year in a public-facing service position requiring frequent customer engagement in English and French.
• Experience running a Point-of-Sale or reservations system.
• Tenaciousness and perseverance.
• A technology-centric background with demonstrated curiosity and self-learning.