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NA Sr. Customer Success Manager, airfocus

airfocus is hiring Sr. Customer Success Manager in NC.
Lucid Software
Remote
Hybrid
On-Site
United States
Undisclosed salary
Job Description
Lucid Software is seeking a NA Sr. Customer Success Manager for airfocus, based in Raleigh, NC. The role involves driving value for customers through onboarding, support, product adoption, and identifying upsell opportunities. The ideal candidate will thrive in a fast-paced environment and collaborate within a dynamic team.Responsibilities include:
  • Managing the entire customer lifecycle.
  • Developing strong relationships with stakeholders.
  • Participating in cross-functional projects.
  • Relaying user feedback.
  • Creating educational content.
  • Conducting online demos and training sessions.
  • Collaborating with account managers for renewals and upsells.
  • Setting up integrations.
  • Engaging in high-value trials.
Requirements include:
  • 5-7 years of experience in customer success or account management in a B2B software company.
  • Strong communication skills in English.
  • Proficiency in Spanish is a plus.
  • Proactive and organized approach.
  • Empathetic and customer-focused mindset.
  • Collaborative and adaptable attitude.
  • Ability to work MST, CST, or EST hours.
The role offers:
  • Opportunities for personal growth and learning.
  • Flexible working hours.
  • Competitive compensation.
  • Learning and development budget.
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Lucid Software

Lucid Software is a visual collaboration platform provider, enabling teams to align and innovate from ideation to execution. Emphasizing innovation, passion, and teamwork, Lucid fosters a respectful and inclusive hybrid work environment. The company has earned recognition as a top workplace and global software provider. Lucid's products are used by businesses worldwide, and it maintains partnerships with industry leaders like Google, Atlassian, and Microsoft.

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