Senior Backend Engineer

Job Description

Forethought, an AI-native platform for enterprise customer support, is seeking a Senior Backend Engineer. The engineer will play a critical role in designing, building, and deploying AI-powered features that directly impact how users experience and interact with Forethought's platform. The ideal candidate will thrive on solving complex challenges and want to help shape the future of AI-driven customer support.

The Senior Backend Engineer will work across systems leveraging state-of-the-art tools and infrastructure to deliver intelligent, scalable customer support solutions.

Responsibilities:

• Design and build backend services that power Forethought’s core AI features.
• Collaborate with product and design teams to translate user needs into scalable backend solutions.
• Scale and optimize Forethought's product to handle over 1 billion monthly interactions.
• Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows.
• Drive technical excellence by owning projects end-to-end.

Requirements:

• A Bachelor’s or Master’s degree in Computer Science or a related field is preferred.
• 3+ years of experience in a software engineering role.
• Expertise in Python with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask)
• Experience in constructing large-scale distributed systems.
• Ability to craft high quality, well-tested code to address customer requirements.
• Experience with MongoDB, Redis, and Elasticsearch is preferred.
• Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus.
• Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued.

Forethought offers:

• The anticipated salary range for this role based on location, and experience will be approximately $130,000 - $210,000 (base). This amount does not include bonuses or equity that will also be included in the offer.