Senior Customer Analytics Manager

Job Description

Jobber is seeking a Senior Customer Analytics Manager to join their Analytics team. This role is within the Strategy & Analytics department, Jobber's internal consulting team. The Senior Customer Analytics Manager will lead analytical initiatives that support Jobber’s strategic priorities, collaborating across departments to drive data-informed decisions. The ideal candidate will bring business acumen and analytical expertise to uncover actionable insights and influence decision-making.Role involves:

• Providing strategic insights to optimize customer outcomes.
• Conducting deep-dive analyses to identify areas for improvement.
• Conducting pricing and monetization analyses.
• Evaluating the effectiveness of key strategies and initiatives.
• Supporting experimentation initiatives.
• Collaborating with stakeholders to understand their objectives.
• Developing and presenting insights and strategic recommendations.
• Mentoring junior analysts.

Requirements:

• Expert-level SQL skills.
• Proficiency with BI and data visualization tools such as Tableau.
• Expertise in foundational and advanced analytics techniques.
• Strong business acumen and a strategic mindset.
• Excellent communication and stakeholder management skills.
• Proactive mindset and the ability to contribute thought leadership.
• Understanding of SaaS business models and associated metrics and KPIs.

Jobber offers:

• Extended health benefits package.
• Retirement savings plan matching.
• Stock options.
• Talent development programs.