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Scaled Customer Success Manager, DACH

Scaled Customer Success Manager, DACH, Dublin, Ireland.
Notion
On-Site
Ireland
Undisclosed salary
Job Description

Notion is seeking a Scaled Customer Success Manager, DACH, to join their team in Dublin, Ireland. Notion's mission is to make software toolmaking ubiquitous, enabling every person, team, and company to tailor their software to solve any problem.

The Scaled Customer Success Manager will manage a large portfolio of customers in EMEA, focusing on onboarding and expanding the customer base through tailored consultations, training, and assistant programs. This role involves designing and running outreach campaigns, working cross-functionally with sales partners, and serving as a product ambassador to help customers maximize their return on investment from Notion.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

Responsibilities:

  • Manage a large portfolio of customers in EMEA.
  • Onboard and expand customer base through consultations and training.
  • Design and run at-scale outreach campaigns.
  • Work cross-functionally with sales partners.
  • Serve as a product ambassador.
  • Identify and target strategic customers.
  • Proactively identify customers who aren’t maximising their opportunity with Notion.
  • Inform and influence overall growth strategy.

Requirements:

  • 3+ years experience at a fast-growing software company.
  • Track record of success in Customer Success or Account Management.
  • Fluent German speaker.
  • Experience managing a large volume of accounts.
  • Strong intrinsic motivation.
  • Growth mindset.
  • Adaptability.
  • Love getting to know new people and helping them solve their business problems.

The role offers:

  • Opportunity to drive adoption and expansion for a product people love.
  • Chance to help build the foundations of Customer Success at Notion.
  • Serve as a trusted advisor and product expert.
  • Meaningfully shape the future product.
  • Elevate your skills as we tackle our most impactful challenges.
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Notion

Notion is a technology company focused on empowering individuals, teams, and companies to customize their software to address diverse problems. Established in 2016, Notion provides tools designed with a focus on user-centric design and functionality. Serving a wide array of clients, including notable names like Pixar, Mitsubishi, and Figma, Notion is dedicated to innovation and committed to creating a diverse and inclusive work environment. The company is experiencing rapid growth and actively seeking top-tier talent to join its team.

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