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Scaled Customer Success Manager, DACH at Notion

Scaled Customer Success Manager, DACH role at Notion in Dublin.
Hybrid
On-Site
Ireland
Undisclosed salary

Notion is seeking a Scaled Customer Success Manager, DACH to join their team in Dublin, Ireland. Notion is a company focused on making software more accessible and customizable for everyone. The Scaled Customer Success Manager will be responsible for managing a large portfolio of customers in EMEA, focusing on onboarding, expansion, and adoption of Notion.

Responsibilities:

  • Manage a large portfolio of customers in EMEA.
  • Onboard and expand customer base through consultations, trainings, and assistant programs.
  • Design and run at-scale outreach campaigns to assist with Notion adoption.
  • Work cross functionally with sales partners.
  • Serve as in-house product ambassador.
  • Identify and target strategic customers.
  • Proactively identify customers who aren’t maximising their opportunity with Notion.
  • Inform and influence overall growth strategy.

Requirements:

  • 3+ years experience at a fast growing software company.
  • Track record of success in Customer Success or Account Management.
  • Fluent German speaker.
  • Experience managing a large volume of accounts.
  • Strong intrinsic motivation.
  • Growth mindset.
  • Adaptability.
  • Passion for helping others succeed.

Notion offers:

  • Opportunity to drive adoption and expansion for a product people love.
  • Chance to build the foundations of Customer Success at Notion.
  • Role as the customer's trusted advisor and product expert.
  • Opportunity to shape the future product.
  • Chance to elevate skills.
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Notion

Notion is a technology company focused on empowering individuals and teams to customize their software to address diverse challenges. With a commitment to design and functionality, Notion provides a platform used by a wide range of customers, from individuals to large enterprises. The company values user trust, data security and aims to cultivate a creative and diverse work environment. Notion emphasizes safeguarding its community through proactive measures and integrates trust and safety into its technology.