Middle Technical Support Specialist

Job Description

GR8 Tech, a global product company providing innovative platforms for the iGaming industry, is seeking a Middle Technical Support Specialist. The successful candidate will play a crucial role in ensuring timely and effective issue resolution for their clients.

Responsibilities:

• Reproducing, analyzing, and evaluating requests to resolve or escalate incidents.
• Monitoring product status and involving responsible teams in urgent situations.
• Collaborating with other departments to ensure timely issue resolution.
• Overseeing SLA compliance for request and incident resolution.
• Responding to questions from regional customer support teams.

Requirements:

• At least 3 years of experience in client support.
• Intermediate+ English level.
• Fluent in Ukrainian or Russian.
• Familiarity with back-office systems, especially within gaming companies.
• Basic understanding of live gaming rules.
• Proficient in using Jira, Jira Service Management, and Zendesk.
• Strong multitasking and prioritization skills.
• Excellent communication, analytical thinking, and problem-solving abilities.
• Willingness to work in shifts, including night shifts.

GR8 Tech offers:

• Benefits Cafeteria (sports compensation, medical coverage, psychological support, home-office coverage).
• Remote work and Coworking compensation.
• Childcare budget.
• Maternity and Paternity leave.
• Additional 2 days for family events.
• Open feedback and transparent direct communications.
• Growth and development opportunities.
• Supportive friendly environment.