Case Manager

Job Description

Xometry, a company that connects people with manufacturers, is seeking a Case Manager. The Case Manager will be part of a team of technical professionals focused on solving supply chain problems for customized parts. This role involves improving on-time delivery, quality, and customer satisfaction by tracking orders, providing customer service, and applying technical knowledge to ensure timely delivery.

• Taking actions to improve on time delivery, quality, and customer satisfaction
• Tracking and monitoring the progress of numerous customer orders and partner jobs
• Providing excellent customer and partner service by building relationships
• Applying first-hand technical knowledge on manufacturing design and production
• Understanding supplier capabilities and execute supplier oversight activities
• Assessing the impact of manufactured part rejections
• Managing customer complaints that result in replacements for returned products
• Reporting out on status, risk, and efforts to recover troubled orders and jobs

Requirements:

• Prior project management, supply chain, and customer service experience
• A minimum of 3 years of related experience, preferably in manufacturing or operations
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred
• Working knowledge of manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods
• Capable of performing root cause analysis and identifying solutions to complex problems
• Strong organizational skills and the ability to work in a dynamic environment
• Strong communication skills (both oral and written)

Xometry offers:

• A dynamic and fast-paced work environment
• Opportunity to drive efficiency, quality, and innovation in manufacturing
• Participation in initiatives to simplify and automate complex processes