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Job Description
Valon is seeking a Resolutions Senior Specialist to provide exceptional service to homeowners. This role involves handling inbound and outbound emails, chat support, and call overflow from the Client Engagement team. The specialist will meet contact center metrics while ensuring high-quality service. The ideal candidate thrives in fast-paced environments, possesses excellent de-escalation skills, and can shift between different communication modes.
Responsibilities:
- Respond to homeowner inquiries via email and chat.
- Handle inbound and outbound calls.
- Conduct in-depth research and coordinate with back-office teams.
- Adhere to company and departmental policies.
Requirements:
- 1-2 years of customer service experience.
- Previous mortgage servicing experience preferred.
- Experience with Google Suite and CRM systems.
- Strong written and verbal communication skills.
- Strong typing and computer navigation skills.
- Attention to detail.
- Ability to collaborate and de-escalate customer issues.
What Valon Offers:
- Competitive salary and 401(k) plan
- Comprehensive medical, dental, & vision benefits
- In-office snacks and drinks, and Bagel Fridays
- Pre-tax deductions for public transportation, rideshare services, and parking expenses
- Company-wide orientation and learning & development opportunities
- 17 days paid time off, sick days, and 11 company holidays
- 12 weeks off for both birthing and non-birthing parents
Valon
Valon is a technology-driven company focused on transforming the homeownership experience. By leveraging technology, Valon aims to provide homeowners with ease, security, and financial expertise throughout their journey. The company operates in the mortgage servicing industry, managing loan onboarding and off-boarding while ensuring compliance and stakeholder satisfaction. Valon collaborates with diverse stakeholders, including lenders and third-party service providers, to streamline processes and enhance the overall homeownership experience through client support and innovative solutions.
All Jobs at Valon (37)