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Customer Success Manager
Customer Success Manager role at Coast, New York, NY.
USD
110,000
-
130,000
Job Description
Coast is seeking a Customer Success Manager to join their team in New York, NY. Coast is re-imagining the trillion-dollar U.S. B2B card payments infrastructure, with a focus on commercial fleets. The Customer Success Manager will be a trusted advisor to early customers, helping them succeed with the platform and ensuring they receive maximum value from the solution. They will be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction.
Responsibilities:
- Manage all post-sales activity for corporate customers.
- Develop a trusted advisor relationship with customers.
- Work closely with Account Executive to develop a joint success plan.
- Assess customer health checks to drive satisfaction, adoption, and retention.
- Serve as the voice of the customer and provide internal feedback.
- Maintain a deep understanding of the product.
- Increase customer retention and ensure alignment.
- Work closely with Product and Engineering on enhancement requests.
- Handle escalations and work across teams to resolve issues.
- Improve customer engagement and account management approaches.
Requirements:
- 4+ years of experience in Customer Success, Account Management, or related role.
- Must be able to come into an office (SoHo, NYC) 3-4 days per week.
- Passionate about customer success and experience.
- Problem-solving skills with curiosity and creativity.
- Skill working across complex relationships.
- Manage multiple projects while maintaining attention to detail.
- Bachelor’s degree preferred.
What Coast Offers:
- Medical, dental and vision insurance
- Unlimited paid time off
- Paid parental leave
- $400 accessories allowance for home office setup
- Free lunch every Friday
