Sales Operations - CRM Analyst

Job Description

Clara, the leading B2B spend management platform in Latin America, is seeking a Sales Operations - CRM Analyst. This role is crucial for driving the success of Clara's sales teams by designing and optimizing sales processes. The analyst will empower the team through data-driven insights, analyze performance, and identify opportunities for continuous improvement. Role involves:

• Leading and optimizing sales processes using HubSpot automation.
• Maintaining and elevating sales reporting to provide actionable insights.
• Managing a CRM database of prospects and deals.
• Analyzing customer data to recommend strategic actions.
• Collaborating with sales reps to identify improvement opportunities.
• Replicating global best practices across teams.
• Developing and implementing sales operations policies and procedures.
• Ensuring alignment with company strategies.

Requirements:

• 2+ years in Sales Operations, with CRM management experience in a B2B industry, preferably Fintech.
• Hands-on experience as a CRM administrator (Salesforce or HubSpot certification is a plus).
• Proficiency in building and optimizing CRM systems.
• Creative, analytical thinking with problem-solving skills.
• Proven ability to design and implement new processes.
• Strong time management and communication skills.
• Data management expertise.
• Professional proficiency in English.

What Clara offers:

• Competitive salary + Stock Options (ESOP) from Day 1
• Flexible hours
• Multicultural team with exposure to Portuguese, Spanish, and English
• Annual learning budget + internal development paths
• High-ownership culture