Automation Platforms, Associate Manager

Job Description

PhonePe Group is seeking an Automation Platforms Associate Manager to enhance its customer experience automation team. This role involves creating a smooth and automated support system for customers across all needs and products. The Associate Manager will collaborate with business and product teams to discover new possibilities and develop predictive models to detect potential issues in the customer journey.Responsibilities include owning the development and management of automated support channels for Pincode and Indus Businesses, improving key performance indicators, building a deep understanding of technical specifications, and designing scalable automation frameworks. The role also requires keeping up with industry trends, creating and managing SOPs, and leading a team of individual contributors.

• Own the development and management of PhonePe’s automated support channels
• Improve key performance indicators (KPIs)
• Build deep understanding of technical specification across a diverse portfolio of products
• Design and implement scalable automation frameworks
• Create and manage SOPs of platform management
• Lead the team by example

Requirements:

• Engineering graduate with 4+ years of experience in a technical domain
• Proven ability to leverage coding skills (Java, C, C++, Python, etc.)
• Prior experience of people management
• Prior experience in CX or automation and experience in robotic process automation
• Ability to deal with ambiguity and create processes to streamline information

PhonePe offers:

• Medical, critical illness, accidental, and life insurance
• Employee Assistance Program and Onsite Medical Center
• Maternity, paternity, and adoption assistance programs
• Relocation benefits and transfer support
• Employee PF Contribution and Gratuity