Senior UX Researcher

Job Description

A high-growth fintech unicorn is seeking a Senior UX Researcher to revolutionize financial access in Nigeria and beyond. The company aims to build seamless, inclusive, and innovative financial products. The Senior UX Researcher will play a critical role in shaping the product strategy by uncovering insights into user needs and behaviors, especially within Nigeria. They will collaborate with cross-functional teams to ensure solutions are grounded in real user needs and market realities.

What this role involves:

• Leading and executing end-to-end qualitative and quantitative research.
• Employing various research methods, including interviews, ethnographic studies, and usability testing.
• Synthesizing complex data into actionable insights and frameworks.
• Conducting market and industry research to stay ahead of fintech trends in Nigeria.
• Partnering with product managers, designers, marketers, and engineers.
• Acting as the subject matter expert on Nigerian user needs.
• Advocating for research best practices and ethical standards.
• Structuring and scaling research operations.
• Presenting findings and recommendations to stakeholders.

Requirements:

• 6+ years of experience in UX research or product research, ideally with digital products and B2C fintechs; experience in or researching African markets is essential.
• Advanced expertise in both qualitative and quantitative research methodologies.
• Hands-on experience with research tools such as UserTesting, UsabilityHub, Maze, Typeform, Google Forms, or similar platforms.
• Demonstrated ability to analyze and synthesize complex data into actionable insights.
• Proven track record of translating insights into tangible frameworks.
• Deep understanding of Nigerian consumers.
• Ability to independently own and drive the strategy and execution of comprehensive research programs.
• Experience structuring and scaling research practices.
• Excellent communication skills.

What this role offers:

• The chance to shape the future of fintech.
• A culture of experimentation and innovation.
• Competitive compensation and benefits.
• Remote-friendly work culture.
• Access to learning resources and opportunities for professional development.