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Job Description
Pharmbills is seeking a Healthcare Customer Support Agent to join their team in Kyiv. This role involves being the voice that helps people navigate the complexities of healthcare payments. The agent will connect professionals with top U.S. healthcare companies, ensuring clear communication between patients, providers, and insurance companies. Pharmbills values its employees and offers a supportive environment with opportunities for growth.
Responsibilities:
- Talking to patients, healthcare providers, and insurance companies to sort out payment-related issues.
- Making sure all sides get the right info and payments go through properly.
- Keeping clear, organized records of all interactions.
- Suggesting ways to improve payment processes and make things run smoother.
- Providing top-level support and helping people resolve problems.
Requirements:
- Strong English skills (B2+ level).
- Experience in customer support, healthcare, or insurance is a plus.
- Great multitasking skills.
- A natural problem-solver.
- Friendly and professional communication.
- Ability to balance independence and collaboration with the team.
Pharmbills offers:
- A stable, long-term cooperation opportunity with room to grow.
- An opportunity to make a difference.
- Professional training & support.
- A supportive team environment.
- A chance to cooperate with leading U.S. healthcare companies.
