Desktop Systems Engineer

Job Description

DRW is seeking a Desktop Systems Engineer to join their team in New York City. The Desktop Systems Engineering team is the front line of support for all users across the firm. The team works with a wide range of the best technology available and they get to test, configure and deploy it all in an environment that continually challenges them and demands that they learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily.

The Desktop Systems Engineer will be responsible for providing end-user support, building and configuring workstations, troubleshooting desktop managed servers, and automating system administration tasks.

Responsibilities:

• Providing end user support to employees in New York corporate office and exchange floors
• Building, configuring and upgrading workstations, laptops and mobile devices
• Troubleshooting, maintenance and upgrades of desktop managed servers
• User provisioning (user accounts, mobile devices, VPN, directory permissions)
• Providing support for conference room technologies
• Automation of repetitive system administration tasks
• Evaluating and recommending new hardware and software technologies or solutions

Requirements:

• Solid experience with workstations and laptops
• Able to lift 50-60 lbs
• Efficient in desk moves, always maintaining a positive attitude
• Strong background in imaging, supporting, and configuring Windows 11 for optimal performance
• Proficient in enterprise drive encryption with BitLocker and MBAM
• Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins
• Knowledgeable in mobile device management through AirWatch
• Experienced with Microsoft Exchange and Apple Business Manager for cross-platform support
• At least 2 years in MEMCM/SCCM administration or similar roles
• Robust skills in virtualization and desktop services with up-to-date technology knowledge
• Proficient in using Zoom and conference room equipment
• An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills

DRW offers:

• Annual discretionary bonus
• Comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts