Lead Fraud Operations Analyst

Job Description

Apollo.io is seeking a Lead Fraud Operations Analyst to join their Fraud team. In this role, the analyst will lead complex product abuse and fraud investigations, independently handle fraud cases, identify vulnerabilities, and design cross-team handling procedures. They will also train Support teams on verification procedures. The ideal candidate will possess experience in technical product investigations, from ticket/escalation to data analysis and source-code review.Apollo.io is looking for someone with effective communication and prioritization skills, who can think outside the box.Responsibilities:

• Investigate customer-reported events such as account takeover, anomalous activity and abuse reports.
• Review, classify and respond to chargebacks and events due to fraud.
• Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services.
• Perform attribution analysis of scaled fraud events through data analysis (SQL/Python).
• Handle external brand abuse cases and takedowns.
• Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales.
• Identify and incorporate key data sources for manual and automated investigation enhancements.
• Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation.
• Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling.
• Design low-friction KYB/KYC and asynchronous verification procedures.
• Coach and lead junior Fraud Analysts and non subject-matter experts.
• Collaborate with customer-facing Support staff regularly on customer issues.

Requirements:

• 5+ years of experience in fraud investigations or similar operations roles.
• Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs).
• Experience with MongoDB is a significant plus.
• Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle.
• Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc (we do not require specific vendor experience).
• Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams.
• An inquisitive and investigative nature.
• Willingness and strong desire to work independently and problem-solve with visionary guidance.
• Positive, learning mindset along with a detail-oriented, analytical approach to problem solving.
• Comfort with self-prioritization and letting “small fires burn.”
• Excited about working remotely and have the skills and self-discipline to do so effectively.
• Good written and spoken English proficiency.

Apollo.io offers:

• A remote work environment.
• A collaborative team across departments.
• Opportunities for growth and development.