Product Advocate Team Lead

Job Description

Apollo.io, a leading go-to-market solution provider, is seeking a Product Advocate Team Lead. This role is crucial for driving the success of the customer support team through coaching, development, and ensuring operational excellence. The ideal candidate will be a proactive leader who thrives in a data-driven environment and excels in cross-functional collaboration.

Responsibilities include:

• Providing consistent coaching and developmental feedback.
• Leading weekly team meetings focused on skill development and team building.
• Serving as the primary escalation point for unresolved customer issues.
• Contributing to cross-functional projects to enhance customer experience.
• Maintaining open communication across teams.

Requirements include:

• 2+ years in a leadership role within customer support.
• Prior experience with SaaS, CRM, and telephony tools (a bonus).
• Advanced level of English.
• Ability to contribute to in-office leadership presence.

Apollo.io offers:

• A culture of continuous learning and improvement.
• Opportunities for career progression.
• A collaborative and supportive work environment.
• The chance to make a real impact on customer success.