Team Lead Onboarding Operations

Job Description

Adyen is seeking a dynamic leader for their EMEA Onboarding Operations team. The Team Lead will manage a team focused on advising on compliance processes and product offerings during customer onboarding, while also gathering insights to improve the onboarding process. They will develop strategies to scale the business and collaborate with global teams to balance regulatory compliance and commercial objectives. The Team Lead will also work with commercial leadership to translate Adyen's future strategies into operational needs and drive key initiatives.

What this role involves:
• Leading and mentoring a team of Onboarding Specialists.
• Driving process optimization initiatives for scalability and efficiency.
• Engaging with key stakeholders to enhance onboarding efficiency and merchant satisfaction.
• Staying ahead of commercial trends and regulatory changes.
• Utilizing data analysis to guide decisions and monitor performance.
• Leading strategic projects to optimize onboarding.
• Collaborating globally to ensure consistency in onboarding practices.
• Defining and communicating objectives and goals for the team.

Requirements:
• Skilled in stakeholder management.
• Analytical mindset.
• Strong communicator.
• Organized and detail-oriented.
• Proactive and committed to driving change.
• Thrives in a fast-paced environment.
• Strategic thinker with strong planning skills.
• Experienced in project management.
• 1–4 years of people management experience.

What Adyen offers:
• Opportunities for professional growth.
• A supportive culture.
• The chance to tackle unique technical challenges at scale.
• The opportunity to deliver innovative and ethical solutions.