Customer Success Manager, Mid-Market

Job Description

Muck Rack is seeking a Mid-Market Customer Success Manager to drive growth and secure renewals within its mid-market customer segment. The ideal candidate will be motivated by helping customers and driving revenue in a fast-paced environment.About the Company:Muck Rack is a leading SaaS platform for public relations and communications professionals, committed to enabling organizations to build trust and tell their stories.Role Involves:

• Serving as a primary contact for mid-market customers.
• Achieving revenue goals through retention, expansion, and upsells.
• Providing product expertise and strategic recommendations.
• Overseeing the customer lifecycle from post-sale to renewal.
• Managing customer feedback and influencing the product roadmap.
• Negotiating contracts to ensure long-lasting customer relationships.

Requirements:

• 1-3 years of Customer Success or Account Management experience in a B2B SaaS environment.
• Proven track record of meeting and exceeding revenue goals.
• Expertise in overseeing the entire customer lifecycle.
• Background in contract management and negotiation.
• Strong communication and decision-making skills.
• Experience or strong interest in PR or journalism.

What Role Offers:

• Remote work setup.
• Home office stipend and phone/internet reimbursement.
• Competitive geo-neutral pay in the U.S.
• Comprehensive health and wellness benefits.
• 4+ weeks of PTO, plus paid sick and mental health days.
• Learning and development opportunities.