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Sr Support Analyst (IBMi Power Systems Management)

Senior Support Analyst for IBMi Power Systems Management at Fortra.
Fortra
Remote
United States
USD 70,000 - 90,000
Job Description
Fortra is seeking a Senior Support Analyst to provide remote technical support for their IBM i Halcyon Brand. The role involves diagnosing issues, performing system analysis, and collaborating with internal teams. The Senior Support Analyst will also be involved in pre-sales and services activities, including conducting discovery meetings, delivering demonstrations, and implementing software solutions.
    What Role Involves:
  • Conducting in-depth analysis of complex issues with Fortra’s Halcyon solution.
  • Serving as a trusted advisor to high-priority customers.
  • Setting up and troubleshooting advanced test environments.
  • Collaborating with sales representatives on pre-sales activities.
  • Delivering software implementation and training projects.
    Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 4+ years of experience in technical support or system analysis.
  • Strong understanding of system configurations and software troubleshooting.
  • Excellent communication and problem-solving skills.
  • 2+ years of Fortra’s Halcyon suite experience.
  • IBM i platform experience including CL programming, security, Save/Restore experience, BRMS, and DB2 SQL.
    What Role Offers:
  • Health, dental, and vision coverage.
  • Immediate enrollment in 401(k), HSA, and FSA plans.
  • Flexible PTO policy.
  • Tuition and personal enrichment reimbursement.
  • Option to enroll in ID Theft Protection Program.
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Fortra

Fortra is a software development company focused on creating and maintaining software products for both market sale and internal use. They operate within an Agile project development methodology and emphasize innovation, best practices, and continuous improvement. Fortra values collaboration, problem-solving, and initiative, fostering a culture of teamwork and individual contribution. The company designs, develops, tests, and debugs software systems and applications, incorporating new technologies and focusing on meeting user needs. They offer solutions related to database fundamentals like SQL and DB design, containers like Docker and Kubernetes, and cloud services.

All Jobs at Fortra (54)