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Customer Experience Assistant Manager

Assistant Manager for Customer Experience team in Lima, Peru.
CookUnity
Remote
Hybrid
On-Site
Peru
USD 0
Job Description
CookUnity is seeking an Assistant Manager to lead its Customer Experience team. This role involves overseeing supervisors, managing daily operations, and ensuring the team meets key performance indicators. The Assistant Manager will play a crucial role in maintaining high service standards and achieving team objectives. CookUnity is dedicated to connecting the world with chefs and empowering them to nourish the world.

Responsibilities:
  • Oversee a team of 4-6 supervisors.
  • Manage payroll, PTO, and sick requests.
  • Analyze data to forecast staffing needs.
  • Support daily CX operations.
  • Track contact reasons and analyze data.
  • Collaborate with the retention team.

Requirements:
  • 5+ years of experience in customer support management.
  • Experience managing a team.
  • Strong data analysis skills (Excel, Google Sheets, Tableau).
  • Customer-centric with a passion for exceptional service.
  • Outstanding level of English (oral and written).

CookUnity offers:
  • Payment in USD, Crypto, Euro, or ARS.
  • Remote work options.
  • 15 days of vacation each year.
  • Healthcare Benefit.
  • 5-year Sabbatical.
  • Paid Family leave.
  • Compassionate Leave.
  • Personalized English coach.
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CookUnity

CookUnity is a food platform connecting consumers with chefs, delivering ready-to-eat meals across the country. Founded in 2018, the company aims to restore the soul of food by providing chef-crafted meals made with passion. CookUnity operates as an innovative marketplace, empowering chefs and nourishing communities. They deliver millions of meals annually, focusing on quality and convenience. The company is expanding its services beyond delivery to further innovate in the food industry.

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