Customer Experience Supervisor

Job Description

CookUnity is seeking a Customer Experience Supervisor to lead a customer support team and enhance client experiences. The Customer Experience Supervisor will manage inbound customer requests, resolve issues, and ensure outstanding service in every interaction. The role requires a customer-obsessed individual ready to tackle new challenges as the company expands.Responsibilities include:

• Managing daily and weekly team workflow and efficiency.
• Prioritizing and organizing team tasks.
• Handling critical cases and exceptions.
• Identifying and analyzing problems using data to find solutions.
• Acting as a liaison between market-level operations and the CX team.
• Assisting with hiring, training, and managing Customer Support Agents.
• Running weekly standup meetings and providing updates on KPIs.
• Developing expertise in CookUnity's product and value proposition.
• Helping with miscellaneous projects related to CX OKRs.

Requirements include:

• 2+ years of experience in customer issue resolution via email, phone, and/or chat.
• Experience leading a customer support team and managing reports.
• Outstanding English communication skills (oral and written).
• Customer-centric approach and a passion for helping people.
• Strong organizational skills, even under pressure.
• Data-driven mindset.
• Positive attitude and great people skills.

CookUnity offers:

• Payment in USD, Crypto, Euro, or ARS.
• Remote work options.
• 15 days of vacation per year.
• 16 fully paid Argentinian holidays.
• Healthcare Benefit: Monthly stipend.
• 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
• Paid Family leave
• Compassionate Leave: 3-5 days each time the need arises
• Personalized English coach