Customer Experience Supervisor

Job Description

CookUnity is seeking a Customer Experience Supervisor to lead a customer support team and enhance client experiences. The Customer Experience Supervisor will manage inbound customer requests, resolve issues, and ensure outstanding service. The role involves prioritizing tasks, handling critical cases, identifying problems, and acting as a liaison between operations and the CX team. CookUnity is expanding and needs someone with a customer-obsessed attitude.Responsibilities include:

• Managing daily and weekly workflow
• Monitoring team performance
• Prioritizing team tasks
• Handling critical cases
• Identifying and analyzing problems
• Acting as a liaison between market-level ops and the CX team
• Helping hire, train, and manage Customer Support Agents
• Running weekly standup meetings
• Developing expertise in CookUnity's product
• Assisting with miscellaneous projects

Requirements include:

• 2+ years of experience in customer issue resolution
• Experience leading a customer support team
• Outstanding English skills
• Customer-centric approach
• Strong organizational skills
• Data-driven mindset
• Positive attitude and great people skills

CookUnity offers:

• Payment in USD, Crypto, Euro, or ARS
• Remote work options
• 15 days of vacation per year
• Fully paid Argentinian holidays
• Healthcare Benefit
• 5-year Sabbatical
• Paid Family leave
• Compassionate Leave
• Customizable benefits