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IT Support Manager

IT Support Manager to provide IT helpdesk and operational support.
Nothing
On-Site
United Kingdom
Undisclosed salary
Job Description
Nothing is seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for their London office. The IT Support Manager will ensure smooth IT operations by addressing user issues, maintaining systems, and supporting daily IT activities. The ideal candidate will be highly organised, customer-focused, and skilled in troubleshooting a variety of IT challenges.

Responsibilities:
  • Provide first- and second-line IT support to all UK office staff across hardware, software, networking, and productivity tools.
  • Manage user accounts, device provisioning, and access controls across M365 and Google Workspace.
  • Set up and maintain desktop/laptop environments, mobile devices, and peripherals (printers, scanners, etc.).
  • Maintain and monitor local office IT infrastructure.
  • Administer and support Google Workspace, Microsoft Active Directory, Exchange Online, SharePoint, and Teams.
  • Set up and maintain AV equipment and video conferencing systems (Lark, Teams) in meeting rooms.
  • Manage software licensing, patching, and endpoint security.
  • Develop scripts to automate repetitive tasks and streamline IT processes.
  • Enforce IT security policies and ensure compliance with global standards.
  • Manage IT hardware and software inventory, procurement, and vendor relationships.
  • Document IT procedures, troubleshooting guides, and asset records for future reference.

Requirements:
  • Degree/Diploma in IT, Computer Science, or related field.
  • 3+ years of enterprise-level IT support experience.
  • Proficient in Windows/macOS operating systems and mainstream office software (Office 365, Google Workspace).
  • Familiar with configuration, fault diagnosis, and maintenance of hardware devices (desktops/laptops/peripherals).
  • Skilled in managing M365 and Google Workspace admin consoles.
  • Knowledgeable in network infrastructure (switches/routers/firewalls/VPN).
  • Proficient in managing Active Directory, Exchange Online, SharePoint, and Teams.
  • Understanding of endpoint security technologies.
  • Ability to debug and maintain AV equipment (video conferencing systems) and collaboration tools (Lark, Teams Rooms).
  • Proficiency in at least one scripting language (PowerShell/Python).
  • Prior experience in IT support for multinational corporations is preferred.
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Nothing

Nothing is a London-based technology company focused on creating an alternative ecosystem of consumer tech products designed for young, creative individuals. The company emphasizes innovative design, user interface, and sustainability, developing products in collaboration with its community. Nothing has released several audio products, smartphones and smart wearables under the Nothing and CMF by Nothing brands, achieving significant sales and revenue. The company's mission is to bring excitement back to the tech industry through thoughtfully designed and engaging products.

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