Customer Success Engineer III (West Coast)

Job Description

Qumulo is seeking a Customer Success Engineer III to work with customers, answering technical questions and resolving complex issues, primarily focusing on cloud environments like AWS and Azure. The CSE will manage the complete lifecycle of customer issues, ensuring proper communication and resolution.This role involves:

• Working cross-functionally with sales, product, and engineering teams to manage customer deployments in on-premises and cloud environments.
• Proactively managing customer business needs and environments.
• Troubleshooting issues with deployed Azure or AWS cloud file systems.
• Prioritizing and driving resolution for escalated customer issues.
• Providing feedback to engineering and product teams on product gaps and areas of improvement.
• Collaborating with peers and mentors on complex issues.
• Growing knowledge and expanding skill sets in cloud technologies.

Qumulo requires:

• 6+ years of experience in a customer-facing role.
• 3-5 years of troubleshooting cloud environments.
• Demonstrated knowledge of major cloud platforms (AWS or Azure).
• Familiarity with cloud deployment processes and tools.
• Experience with cloud monitoring and logging tools.
• Basic network troubleshooting skills.
• Familiarity with Linux & Windows operating systems.
• Familiarity with Windows Active Directory or LDAP.
• Understanding of file permissions and access control in cloud environments.
• In-depth knowledge of storage solutions, including NAS and scale-out file systems.
• Proficiency in Linux command line scripting and Python programming.

Qumulo offers:

• A role supporting both cloud and on-premises solutions.
• An environment that values continuous learning and adaptability.