Customer Success Manager 3 (Japanese)

Job Description

Wrike is seeking a Customer Success Manager (CSM) to manage a portfolio of mid-market customers in Japan. The CSM will be responsible for understanding customer business strategies and leading them to desired outcomes. The ideal candidate will have a growth mindset and provide leadership to ensure customers fully utilize the Wrike platform and receive maximum value. Wrike promotes a hybrid model for team members near office hubs, with 2–3 in-office days per week.

Role involves:
• Building strong customer relationships and acting as a Wrike advocate.
• Creating and managing engagement strategies to ensure customer ROI and NET MRR growth.
• Identifying opportunities for Wrike within customer organizations.
• Partnering with customers to establish business goals and success metrics.
• Serving as a Wrike subject matter expert.
• Developing joint success plans with sales partners.
• Conducting Executive Business Reviews (EBRs).
• Monitoring the book of business and working towards targets.

Requirements:
• 4+ years of experience in Customer Success Management or a customer-facing role.
• Experience working with Marketing, Professional Services, IT, and PMO teams.
• Ability to build strong relationships with diverse clients, including executives.
• Knowledge of project management, business process redesign, and change management.
• Strong interpersonal skills and empathy.
• Willingness to understand technical details of the product.
• Fluency in both Japanese and English.

Wrike offers:
• Life Insurance
• Long Term Disability Insurance
• EAP
• Health Insurance
• Corporate Pension Plan
• Parental Leave
• Volunteer Days
• Workers Compensation
• Commuter Allowance