Country Operations Manager - Italy & Spain (f/m/x)

Job Description

CarOnSale is seeking a Country Operations Manager for Italy & Spain to join their Berlin team. This role involves overseeing vehicle processing on the platform, identifying process optimization opportunities, and developing solutions to enhance customer experience. The Country Operations Manager will also manage stand fees, reminders, and transport bookings, coordinate self-collection reminders, and serve as the primary contact for document dispatch issues.

Responsibilities:

• Oversee vehicle processing on the platform
• Identify opportunities for process optimization and develop solutions to enhance customer experience
• Manage stand fees, reminders, and transport bookings
• Coordinate and send reminders for self-collection
• Act as the primary contact for issues related to document dispatch

Requirements:

• Experience in processing in the automotive industry (e.g., car dealership or auction platform)
• Independent, entrepreneurial, problem-solving oriented, and data-driven
• Strong social and empathetic thinking and excellent communication skills
• Experience working with CRM systems (e.g., Salesforce, Hubspot, Freshdesk)
• Business Fluent to Native Level (C1 or C2) in Italian and Spanish and proficiency in English (German is a plus)

CarOnSale offers:

• Organized onboarding program and systematic feedback cycles
• Attractive salary model
• Diverse and inclusive workplace
• FitX subscription or contribution to Urban Sports Club membership
• Virtual Share Option Programme
• Company pension scheme
• Travel allowance for public transport
• COS Talks with investors and customers
• Remote work option for up to 10 days within Europe
• Dog-friendly office