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Job Description
isaac, a leading financial solutions platform for schools, is seeking a Junior Service Analyst to join their team. This is a temporary, fully remote position for three months. The analyst will focus on providing support to financial managers, ensuring customer satisfaction and efficient problem resolution.
isaac aims to empower educational institutions by offering guaranteed revenue and flexible payment options for families. The company fosters a culture of autonomy, teamwork, and data-driven decision-making.
Role involves:
- Establishing strong relationships with clients.
- Ensuring quality service within agreed SLAs.
- Taking ownership of issues and resolving them urgently.
- Mapping feedback during interactions.
- Recording calls and understanding data importance.
- Empowering clients and proactively addressing their needs.
Requirements:
- Clear and objective communication skills.
- Organized, proactive, and hands-on approach.
- Ability to analyze data and identify opportunities.
- Experience in customer service (CX/CS).
- Experience with metrics (TEI, CSAT).
- Negotiation and value recovery skills.
- Knowledge of Microsoft Office.
What isaac offers:
- Food and/or meal allowance (Flash flexible - R$40.50/day).
- Home office allowance (R$150.00).
- Health and dental plan.
- Extended maternity (180 days) and paternity (30 days) leave.
- Childcare assistance for parents with children up to 6 years old.
- Partnership with Wellhub (Gympass).
- Education incentives and corporate education platform.
- Discounts on airfare and lodging.
isaac values diversity and inclusion, fostering an environment where everyone can thrive and contribute to their mission of transforming Brazilian education.
