Partnerships Associate (Health Insurance)

Job Description

Tide is seeking a Partnerships Associate (Health Insurance) to lead and support a team of 8-12 Insurance Advisors/Agents. The Partnerships Associate will be responsible for ensuring the team meets sales targets, delivering performance reviews, and providing coaching. This role also involves overseeing operational activities, enforcing company policies, and driving business efficiency. In the later stages, this position will include managing the call center operations.

Responsibilities:

• Motivate, coach, and lead a team of Advisors/Agents to ensure consistent performance.
• Conduct regular 1:1’s and team meetings to review performance and provide feedback.
• Manage day-to-day activities and prioritize tasks.
• Ensure compliance with company policies.
• Achieve attendance, retention, and sales targets.
• Create and maintain individual training and development plans.
• Manage escalations and ensure quality customer service.
• Support the Sales lead in delivering business targets and objectives.
• Report on operational risks and issues.

Requirements:

• Proven experience in selling Health, Group, and Affinity products.
• Strong experience in team management, including coaching and communication skills.
• Minimum of 5 years of experience in Handling FOS & Tele sale team .
• Solid background from Insurance.
• Excellent leadership abilities with strong people development skills.
• Proficient in performance management and coaching.
• Experience managing demanding customers and handling escalations effectively.
• Energetic, motivational, and creative approach to leadership.
• Ability to work in a fast-paced environment.

What Tide offers:

• 25 days holiday
• Additional health insurance
• Food vouchers
• RS40,000/- professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave