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Job Description
AlphaSense is seeking a Sr. Accounts Receivable Specialist to join their growing team in Mumbai. This role is crucial for managing client communications, resolving billing and collections inquiries, and overseeing vendor onboarding and third-party platform management. The ideal candidate will ensure prompt and accurate communications, adhering to company SLA standards and escalating issues as needed. This position offers significant career advancement opportunities within a well-funded, growth-stage tech company.
Key responsibilities include:
- Managing the Billing & Collections email queue within a 24-hour SLA.
- Handling banking forms and financial documentation.
- Resubmitting invoices through billing systems and vendor portals.
- Responding to urgent escalation requests and flagging appropriate parties for support.
- Ensuring all open cases are managed and actioned promptly.
- Creating and documenting external third-party vendor websites.
- Reviewing contracts and Salesforce data to audit sales orders and invoices.
- Ensuring compliance with company policies and procedures.
- Resolving simple billing issues and escalating complex cases as needed.
Requirements:
- BCOM / MCOM/ BBA / MBA in Finance preferred.
- 2+ years of experience in O2C collections, Vendor Onboarding, Revenue recognition & reconciliation, and Email Queue or Case Management.
- Experience with Salesforce and Maxio/NetSuite preferred.
- Excellent written and verbal communication skills.
- Strong data management and customer service skills.
- Billing and collections experience.
- Problem-solving and multitasking abilities.
- Time management skills and ownership of case management.
- Proficiency in Excel and Gsuite.
- Readiness to work in NY or EST shift hours.
AlphaSense offers:
- Opportunity to advance your career as the company scales.
- Work in a growing team at a well-funded growth-stage tech company.
- Direct communications with clients and several internal teams.
