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Job Description
Lush is seeking an Assistant Manager for their Burlington, Massachusetts location. This role supports the Shop Manager in all business areas, ensuring a strong customer and staff experience, operational excellence, and achievement of sales goals. The Assistant Manager embodies Lush's Leadership Practices: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
Role Involves:
- Collaborating with the team to exceed daily sales goals and provide an inclusive customer experience.
- Educating customers and staff on brand values and ethical initiatives.
- Demonstrating business acumen and understanding of metrics and budgets.
- Supporting staff recruitment, development, and performance.
- Ensuring compliance with company policies and procedures.
- Managing stock and inventory.
- Maintaining visual and merchandising standards.
- Scheduling and managing time and attendance.
Requirements:
- 1-3 years of management or supervisory experience in retail.
- Excellent listening and communication skills.
- Strong analytical, critical thinking, and troubleshooting skills.
- Excellent organization and time management skills.
- Strong customer service, supervisory, and sales skills.
- Knowledge and interest in skincare, natural beauty, and ethical business.
- Ability to work flexible hours, including holidays, evenings, and weekends.
Lush Offers:
- A fun and funky store atmosphere.
- A 50% discount on all products.
- An unconventional retail structure to support entrepreneurial spirit.
- Opportunities for growth within the company.
