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Job Description
Lush is seeking an Assistant Manager for their Tyson Center location. This role involves supporting the Shop Manager in various business areas, ensuring a strong customer experience, staff experience, and operational excellence, and exceeding sales goals. The Assistant Manager embodies Lush's Leadership Practices in all interactions.
Responsibilities:
- Collaborate with the team to exceed daily sales goals and ensure a unique and inclusive customer experience.
- Educate customers and staff on brand values.
- Demonstrate business acumen and understanding of metrics, budgets, and reports.
- Support the team on the sales floor, answer questions, and motivate them to meet their sales goals.
- Support staffing, recruitment, hiring, and succession planning.
- Collaborate with the Manager on plans to improve staff engagement, retention, and performance.
- Ensure the shop complies with company standards for opening and closing, product integrity, and health and safety.
- Support the training of the inventory team and manage ordering within budget.
- Follow merchandising and design standards.
- Ensure the right number of staff are scheduled at peak times.
Requirements:
- 1-3 years of managing or supervising in a retail environment.
- Excellent listening and communication skills.
- Excellent analytical, critical thinking, and troubleshooting skills.
- Excellent organization and time management skills.
- Strong customer service, supervisory, and sales skills.
- Knowledge and interest in skincare, natural beauty, and ethical business.
- Ability to work flexible hours.
Lush offers:
- A fun and funky store atmosphere.
- A 50% discount on all products.
- An unconventional retail structure to support your entrepreneurial spirit.
- The opportunity for growth.
