Expert Service Delivery Manager - Req 2232

Job Description

Altera, a member of the N. Harris Computer Corporation family, is seeking an Expert Service Delivery Manager to manage technology client relationships and ensure customer needs are met. The Technology Account Manager will serve as a trusted technology advisor, internal liaison, and will conduct performance monitoring to provide clients with the best experience possible. This role involves leading internal efforts to standardize best practices in hosting delivery.

• Manages technology client relationships, including communications and reporting.
• Ensures customer issues are resolved using support teams.
• Maintains and delivers program status updates via the customer dashboard.
• Acts as a liaison between technology vendors, internal IS groups, and business partners.
• Documents client processes and procedures.
• Manages internal workstreams for clients.
• Leverages performance monitoring tools for issue identification and resolution.
• Ensures adherence to contractual obligations.
• Coordinates change control for service maintenance.
• Oversees project deliverables and operations readiness.

Requirements:

• Bachelor’s degree or equivalent experience.
• 8-10 years of relevant work experience (Preferred).
• Azure Fundamentals AZ900 (Preferred)
• Working knowledge of monitoring tools (Azure Monitor, Logic Monitor, etc.).
• High-level technical understanding.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Strong client focus and customer service skills.
• Ability to work proactively with minimal supervision.
• Ability to adapt to changing business processes and technologies.
• Multi-team coordination and planning skills.

Altera offers:

• Opportunity to work in health IT solutions.
• A role at the intersection of technology and the human experience.
• A chance to drive innovation in healthcare delivery.
• An Equal Opportunity/Affirmative Action Employer.