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Customer Experience Manager

Customer Experience Manager to manage client advertising campaigns.
Outbrain
On-Site
Switzerland
Undisclosed salary
Job Description
Teads is seeking a Customer Experience Manager in Zurich to serve as a crucial link between clients and internal teams. This role involves ensuring the smooth setup, execution, and optimization of advertising campaigns across self-serve and managed service models. The Customer Experience Manager will proactively guide clients through the post-sale journey, enhance campaign success, and drive incremental revenue opportunities, while collaborating with cross-functional teams.

Role involves:
  • Acting as the lead point of contact for client communications post-sale.
  • Supporting clients during onboarding to the self-service buying platform (DSP).
  • Leading campaign activation preparation with strategic communication.
  • Setting up and launching campaigns via Teads’ platforms.
  • Monitoring campaign delivery, pacing, and performance, making proactive optimizations.
  • Analyzing performance data to identify trends and present actionable insights.
  • Planning and executing incremental revenue initiatives by identifying upsell opportunities.
  • Managing post-campaign wrap-ups, including in-depth analysis and report preparation.
  • Contributing to internal knowledge sharing and best practice development.
  • Partnering with Sales, Supply, and other internal teams to align client objectives.

Requirements:
  • A minimum of 3 years of experience in digital advertising.
  • Good understanding of the digital media landscape.
  • Strong analytical skills and experience in campaign data analysis.
  • Exceptional time management skills.
  • Proactive, solutions-oriented mindset with a strong eye for detail.
  • Experience communicating directly with clients.
  • Comfortable working with ad tech platforms and CRM systems.
  • Collaborative team player.
  • Fluency in German (both written and spoken) is a must.

Teads offers:
  • A collaborative and forward-thinking environment.
  • Opportunities for innovation, creative problem-solving, and continuous learning.
  • Support, tools, and development opportunities to excel in the role.
  • A welcoming, dynamic, diverse, and global company culture.
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Outbrain

Teads is an omnichannel outcomes platform operating on the open internet. It focuses on driving full-funnel results for marketers across premium media by connecting quality media, creative, and addressability through AI technology. The company partners with numerous publishers and advertisers globally. Headquartered in New York, Teads has a global presence with a large team spread across various countries. The company emphasizes a collaborative and inclusive work environment.

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