MIS_Data_Insights

Job Description

PhonePe Group is seeking a Data Insights Analyst specializing in Customer Experience (CX) to transform data into actionable insights. The analyst will play a key role in driving customer engagement and business growth. This role requires strong Power BI expertise and the ability to craft data-driven stories to influence strategic decisions.

The Data Insights Analyst will work cross-functionally to identify trends, develop customer-centric strategies, and shape the customer journey using data. The ideal candidate will have a strong understanding of CX metrics and methodologies, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Collect, process, and analyze large datasets from customer interactions, surveys, and behavior logs.
• Design, build, and maintain interactive Power BI dashboards.
• Craft and present compelling narratives based on insights.
• Use predictive analytics and statistical models to forecast customer behavior.
• Partner with product, marketing, and customer support teams.
• Stay up to date with emerging trends in analytics, CX strategy, and Power BI best practices.

Requirements:

• Bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field (Master’s preferred).
• Proven experience as a Data Analyst in a CX, marketing, or customer strategy environment.
• Advanced Power BI skills.
• Proficient in SQL, and working knowledge of Python or R is a plus.
• Strong understanding of CX metrics and methodologies.
• Excellent communication and stakeholder engagement skills.

PhonePe offers:

• Insurance Benefits
• Wellness Program
• Parental Support
• Mobility Benefits
• Retirement Benefits
• Other Benefits such as Higher Education Assistance and Car Lease