Website Program Manager

Job Description

Mozilla Corporation is seeking a Technical Program Manager to join its Marketing Websites & MarTech Team. This role involves overseeing website operations, optimizing workflows, and managing vendor and agency relationships. The ideal candidate will play a critical role in coordinating with internal teams and external partners, ensuring smooth operations and delivering impactful web and MarTech initiatives. This position requires a blend of technical knowledge, program management skills, and agency oversight.

In this role, the candidate will:

• Be responsible for website operations and workflow management.
• Manage relationships with external vendors, agencies, and contractors.
• Optimize website development and content processes.
• Partner with internal teams to align priorities and coordinate work.
• Collaborate with engineering, data, and MarTech teams to define technical solutions.
• Identify and mitigate cross-team risks and dependencies.
• Track and report on project progress and performance metrics.
• Maintain project tools and systems.
• Develop and refine standard operating procedures for website management.
• Assist in budget planning and resource allocation.

Requirements for this role include:

• Experience working with distributed teams across multiple time zones.
• Experience writing and managing the RFP process with agencies.
• 4+ years of experience in website operations, program management, or a related role.
• Solid understanding of website development processes, content management systems, and digital best practices.
• Strong technical understanding of website development processes and MarTech ecosystems.
• Experience managing external agencies, vendors, and contractors.
• Good communication and stakeholder management skills.
• Strong organizational and problem-solving abilities.
• Ability to translate business requirements into technical requirements.
• Proficiency with project management tools and web CMS platforms.
• Comfortable working in a fast-paced environment with shifting priorities.

Mozilla offers:

• Generous performance-based bonus plans.
• Rich medical, dental, and vision coverage.
• Generous retirement contributions with 100% immediate vesting.
• Quarterly all-company wellness days.
• Country specific holidays plus a day off for your birthday.
• One-time home office stipend.
• Annual professional development budget.
• Quarterly well-being stipend.
• Considerable paid parental leave.
• Employee referral bonus program.