Implementation Consultant I (Variable)

Job Description

Tekion is seeking an Implementation Consultant I to join their team. This role involves immersing oneself in dealership operations, encompassing both accounting and retail functions within the automotive industry. The Implementation Consultant will be responsible for providing DMS training to dealership staff, guiding implementation specialists, and managing training and setup items. They will also need to identify and mitigate implementation risks, maintain a positive attitude during high-stress situations, and stay up-to-date with fast-changing SaaS solutions.Responsibilities:

• Oversee and facilitate dealership user training and support through the implementation lifecycle
• Provide DMS training to dealership staff in all departments
• Guide and direct additional implementation specialists assigned to the project
• Obtain critical milestone signoffs from key dealership contacts
• Proactively identify implementation risks and mitigate them effectively and efficiently
• Manage training and setup items in an organized manner
• Work closely with the Implementation manager to set and manage dealership expectations
• Foster relationship with all dealership personnel and stakeholders

Requirements:

• 5+ years of DMS experience in the auto industry
• Proven experience implementing SaaS solutions in large and small auto dealerships
• Exceptional written and verbal communication skills
• Ability to articulate technical jargon into consumable levels of understanding
• 3+ years in Project Management or Project Lead role is preferred
• In-depth knowledge of the retail automotive industry
• Deep understanding of Tekion products
• Knowledge and understanding of implementation processes

Tekion offers:

• Competitive compensation and generous stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO and parental leave
• Opportunity for career growth and development