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Field Operations Manager

Field Operations Manager at Via, Los Angeles. $70,000-$80,000 annually.
Via
On-Site
United States
USD 70,000 - 80,000
Job Description
Via, a company transforming transportation through technology, is seeking a Field Operations Manager in Los Angeles. This role involves managing daily operations using Via's technology platform, driving continuous improvement, and ensuring operational excellence. The Field Operations Manager will oversee operations in person, manage driver supply, prioritize operational issues, and collaborate with a broad interdisciplinary team.

Responsibilities:
  • Ensure operational excellence and an unbelievable customer experience
  • Oversee operations in person
  • Manage driver supply
  • Prioritize operational issues and implement creative solutions
  • Respond to driver feedback and live customer issues
  • Collaborate with a broad interdisciplinary team to scale operational processes
  • Analyze metrics/KPIs to identify inefficiencies and optimize operations

Requirements:
  • Socially perceptive and environmentally conscious
  • Self-starter with a high level of responsibility
  • Driven executor with a track record of end-to-end ownership
  • Team-focused individual
  • Experienced in project management and customer service
  • Fluent in English, conversational/fluent Spanish preferred
  • Based in the Los Angeles area

Via Offers:
  • Generous and comprehensive benefits package
  • Free medical plans
  • 401K matching
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Via

Via is a technology company transforming global transportation through innovative solutions. Specializing in modernizing public transportation systems, Via develops cutting-edge AI-powered software and technology-enabled operations. Their suite of products digitizes, automates, and enables data-driven decision-making for diverse transportation networks, including fixed-route buses, microtransit, and autonomous vehicles. Via's mission is to enhance accessibility to jobs, healthcare, and education while reducing environmental impact. Founded in 2012, Via partners globally to deliver efficient and accessible transit solutions.

All Jobs at Via (157)